Shipping Policy

This Shipping Policy applies to all purchases made on viellgarden.us and outlines our order fulfillment and delivery practices.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays).

"Processing time" refers to the period from order confirmation to the moment the order is prepared, packaged, and dispatched from our facility.

Due to the nature of live plants and fresh floral products, additional care may be required during preparation to ensure quality upon arrival.

Shipping Time & Delivery Estimates

We currently fulfill orders within the United States to provide timely delivery of our plants, flower bouquets, and gardening products.

Shipping Origin: All orders are shipped from our warehouse or fulfillment centers within the United States.

Estimated Shipping Time: Once dispatched, orders typically arrive within 5 to 10 business days.

Total Delivery Time: The total estimated time from order placement to delivery is approximately 6 to 13 business days.

Please note that delivery times may vary depending on destination, seasonal demand, weather conditions, and carrier performance.

Shipping Cost

We offer Free Standard Shipping on all orders within the United States.

No additional handling or delivery fees apply unless otherwise stated during checkout.

Tax Information

Applicable sales taxes may be charged according to federal, state, and local regulations and will be calculated at checkout where required by law.

Shipping Locations

We currently ship within the United States only.

If your delivery location is unavailable during checkout, please contact our customer support team for assistance.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You may track your shipment status through the tracking link provided in the email.

Delivery of Live Plants and Fresh Flowers

To ensure the freshness and health of our products:

• Please ensure that the shipping address provided is accurate and secure.

• We recommend that someone be available to receive deliveries containing live plants or fresh flowers.

• ViellGarden is not responsible for damage resulting from delayed retrieval after delivery confirmation.

Delays

Delivery times are estimates only and may be affected by factors beyond our control, including but not limited to:

• Severe weather conditions

• Carrier service interruptions

• High seasonal demand

• Incorrect shipping information provided by the customer

We appreciate your understanding in the event of any unforeseen delays.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Brand Name: ViellGarden

Website: viellgarden.us

Email: support@viellgarden.us

Address: 319 North Tacoma Ave, Tulsa, Oklahoma 74127, United States

Phone: +1 415-378-4939