Privacy policy

Privacy Policy

This Privacy Policy describes how Viellgarden.us (“Site”, “we”, “our”, or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website Viellgarden Official Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases, especially for fresh flowers, indoor plants, and garden products.

Device Information:
Examples include web browser version, IP address, time zone, cookie data, pages or products you view (such as bouquets, potted plants, or seasonal arrangements), search terms, and how you interact with the Site.

Order Information:
Examples include name, billing address, shipping address, payment information (including credit card details), email address, and phone number used to complete flower and plant purchases.

2. Sharing Personal Information

We share your Personal Information with trusted service providers to operate our store and fulfill orders.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy
  • Google Services: We use Google Analytics and Google Merchant Center to understand customer behavior and improve product visibility, including floral and plant advertisements. Learn more here: Google Privacy Policy
  • Legal Compliance: We may disclose information when required by law, regulation, subpoena, or legal process, or to protect our rights and operations.

3. Behavioral Advertising

We use your Personal Information to provide targeted advertising and marketing that may include floral arrangements, indoor plants, seasonal bouquets, and garden décor.

This may include Google Ads and Google Merchant Center to show relevant promotions to users who may be interested in plant-based gifts, home greenery, or floral delivery services.

4. Using Personal Information

We use your Personal Information to provide our services, including:

  • Offering flowers, plants, and gardening products for sale
  • Processing payments securely
  • Preparing and delivering floral arrangements and live plants
  • Providing order updates and customer support
  • Sharing promotions, seasonal collections, and new arrivals

5. Data Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you request deletion, or as required for legal, tax, or operational purposes.

6. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you believe a child has provided us with data, please contact us for removal.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes, especially as we expand our floral and plant product offerings.

8. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Operator: Viellgarden
Email: support@viellgarden.us
Address: 319 North Tacoma Ave, Tulsa, Oklahoma 74127, United States
Phone: +1 4153784939
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST/EDT)